the purposes of reserving, booking and payment all correspondence and
confirmations will be made by e-mail unless an e-mail address is not available.
In that case confirmation will be made in writing, by mail.
RESERVATIONS, BOOKING AND PAYMENT
When you have
confirmed availability of the dates you require you may make a Reservation. We
will hold the Property for you for 7 business days from the date of the
Reservation to allow you the time to fax or mail the Booking Form to us. If your
Booking Form is not received within 7 business days, we will release the
Property for rental by others.
At the time of
making the Reservation please confirm the Rental Price of the property with us.
If your Booking spans two seasons, the Rental Price that applies is the
appropriate seasonal rate for the beginning of each week of your vacation. The Rental
Price is payable in U.S. Dollars and will be confirmed in our initial response
to you. Although it is rare for Rental Prices to be altered after having been
set for the year, these prices can be changed without notice.
To confirm your
booking we must receive payment of a 50% deposit (if you are booking more than 8
weeks in advance of your vacation) or the full holiday rental amount (if you are
booking less than 8 weeks before the vacation begins) within 7 days of the date
of your Reservation.
Kindly send a check
written to E. P. Fenik to:
Once we have
received your completed Booking Form and the payment into our account, we will
confirm your Booking. If you have omitted any details on the Booking Form we
will ask you to send that information. Failure to provide all the details
by the due date of the final rental payment could result in cancellation of your
Booking and the Cancellation Policy (outlined in below) will be put into effect.
If you are Booking
more than 8 weeks in advance of your vacation, we will send you a reminder for
the second 50% payment which is due 8 weeks prior to the beginning of the
rental. We will send you confirmation when this payment is received. If the
balance due is not received 8 weeks prior to your rental, we reserve the right
to cancel your holiday and apply the Cancellation Policy detailed in Section 2
below. Shortly before your departure, we will send you directions to Casa
d’Oliva as well as other information about your rental.
2. CANCELLATIONS -If
your wish to cancel your vacation, you must notify us in writing or by e-mail.
We will try our best to re-rent the Property. If we are successful, we will
return your monies less a charge of 15% of the total vacation rental amount for
advertising and communications. If we are unsuccessful and you have given
us at least eight weeks notice before the beginning of your holiday, then only
your Booking deposit will be forfeited. Should we not have success and you have
given us less than eight weeks notice before the beginning of your vacation, the
entire amount will be forfeited.
Although it is
highly unlikely that we will have to make changes to confirmed Bookings, it may
happen and we will inform you at the earliest possible date of any alterations
to your Booking. If for any reason beyond our control we are unable to provide
you with the rental we will cancel your booking and the full amount paid for the
Property will be refunded. Neither the Owner nor the Keyholder are liable for
any cancellation charges for travel arrangements such as transportation or any
3. DAMAGE DEPOSIT
The property owner
recognizes that accidents happen, and therefore require a deposit of 400.00
Euros (payable in cash in European Euros or US dollars). This will be given directly to
the Property Owner or Keyholder when you arrive. You may be denied access to the
vacation property if you do not have these funds on your arrival. The deposit
will be refunded on your departure after an inspection, unless any deductions
have to be made for items that must be replaced or repaired. Please advise the
Keyholder immediately if any damage occurs.
4. THE REST
What does the
Rental Price include?
What does the
Rental Price not include?
departure - We
ask that you arrive between 4 pm and 8 pm and depart by 9:00 am. If you have
reason to believe that you will arrive later than 8 pm, please contact the
Keyholder or us as soon as possible. Your prompt departure at 9:00 AM is necessary to allow
for the cleaning of the house prior to the arrival of the next guests. We
appreciate your cooperation.
- We reserve the right to terminate the Booking of any client who, in our
opinion or in the opinion of the Owner/Keyholder is causing or is likely to
cause annoyance or danger to themselves, any of our other clients or any third
party or damages to the Property. In this situation, the person(s) will be
required to leave the Property immediately. We will have no further
responsibility towards such person(s). No refunds will be made and we will
not pay any expenses or cost incurred as a result of that action.
- We hope that you will not be dissatisfied with any part of your stay at Casa
d’Oliva. However, in the event
that you experience a problem, please report it to the Keyholder of the Property
or the Supplier of the service, to give them the opportunity to remedy the
problem during your stay. In the unlikely event that you are still not
satisfied, upon return from your vacation, you must write to us giving us full
details within 14 days. If you fail to notify the Keyholder or Supplier of any
dissatisfaction during your vacation we cannot accept responsibility for that
complaint reported after the fact.
- The descriptions of the
Property, distances to nearby towns and such have been prepared in good faith.
We will try to inform you of any major changes to the house before your arrival.
Driving times are approximate.
and Special Requests - We
will use all reasonable means to ensure that Extra Services requested in writing
(preferably on the Booking Form and, in any event not later than 8 weeks prior
to your arrival) are available to you. If we are successful we will send written
confirmation of the services with your final booking confirmation. However, we
are not responsible for the failure of a Supplier or Keyholder to provide the
requested service. We will not accept any bookings conditional on the provision
of Extra Services. Extra Service may include cooking services and
- Your contract with us is
governed by the laws of the United States of America and is subject to the
exclusive jurisdiction of the courts of the United States of America.
Party Size and
Composition - Numbers
in excess of the sleeping capacity for the Property (a maximum of 6 persons) or
in addition to those included on your Booking Form are not allowed. The Property
Owner/Keyholder has the right to refuse extra numbers or to ask a surcharge for
heating, electricity and cleaning costs. The
house is not suitable for children under the age of 12.
- Pets are not allowed at the
Property unless requested of and confirmed by us in writing. From
time to time there may be local cats (2) who come to the house. Everyone in the
area and sometimes by our guests feeds them. They are part of our Italian
“neighborhood” and are friendly. The black one is called Antonio and the
black and white one is called Minka.
of the Owner - We
will not accept responsibility for any aspects of your vacation affected by
matters not in our control, including but not limited to, war or threat of war,
riots and civil strife, terrorist activity, natural disaster, weather
conditions, fire flood, drought, quality of roads, conditions of the Property,
temporary technical, mechanical or electrical breakdown within the Property,
industrial disputes, governmental action, airport regulations, strikes, or
technical problems to transport that may affect the service of the
Property. Although we will make any reasonable effort to rectify and solve any
problem as soon as possible, we have no legal responsibility to compensate you
for any personal injury, death, loss or damage of whatever nature suffered by
your or by any member of your party.
Conditions - Smoking
is prohibited in the bedrooms.
Insurance - It
is a condition of our accepting your Booking that you are insured against
vacation risks. The responsibility to ensure that the insurance you purchase is
adequate for the needs of you and your party including, but not limited to,
personal accident, medical emergency and hospital benefit, cancellation, baggage
and personal effects, legal expenses and personal liability is yours. Neither
the Owner nor the Keyholder will be responsible.
Your surroundings – The road up to the house is a winding strada bianca (gravel road). It may be different from what you are used to in the United States however, it is perfectly safe and is used daily by all the residents of the mountain. The Italian countryside can be noisy at times. Animals will make their noises; farmers will work the fields on tractors. These and others are the normal sounds of your surroundings and are to be expected. From time to time there may be local cats (2) who come to the house. They are fed by everyone in the area and sometimes by our guests. They are part of our Italian neighborhood and are friendly. The black one is called Antonio and the black and white one is called Minka. You may also see a small family of black cats; Mamma Cat , Tink-a-bell and Shy Guy.
numbers will be provided for the Keyholder in the driving instructions sent
prior to your departure
Your signature on
the Booking Form or payment for your rental shall be taken as your and your
party's acceptance of these Booking Conditions.
d'Oliva - the best in Italian vacation rentals